Dispatch Centers are critical to large and geographically dispersed facility maintenance operations. Effective call screening and dispatching are instrumental in increasing productivity and lowering overall operational costs.
FPG responds promptly to emergency situations by dispatching appropriate personnel, on priority status, to resolve urgent issues. Our Dispatch Centers can be set up to operate 24 x 7, 365 days a year, and to receive all requests for maintenance and repair work orders, including emergencies, for resolution.
FPG ensures that calls are handled quickly, efficiently and that all requests are properly processed. We provide our employees with on-the-job training and development so that clients can be assured that callers are receiving the highest level of support. In order to ensure ongoing service quality, we continually evaluate our employees’ performance by grading them in such areas as accuracy, professionalism and responsiveness.
FPG strives to provide an enhanced level of customer satisfaction to our clients. Our goal is to help you meet your business goals and exceed your expectations.
How important is this service?
A $250,000 fine is incurred if emergencies or critical alarms are not handled within a 10 minute timeframe.