Your facility is the first impression. Our maintenance solutions can help keep it looking like it did on the day you opened. Working 24 hours a day, seven days a week, our responsive maintenance call center ensures that your service is always satisfactory, no matter what the request.
Call Center
Dispatch Centers are critical to large and geographically-dispersed facility maintenance operations. Effective call screening and dispatching are instrumental in increasing productivity and lowering overall operational costs.
Our Maintenance operates 24 x 7, 365 days a year, and to receive all requests for maintenance and repair work orders, including emergencies, for resolution. There’s no automated call answering: we have real people with the knowledge and understanding you need to diagnose the issue and get field service teams on site ASAP. From a broken toilet to thermostat issue to an emergency, our Maintenance Center will dispatch the help you need.
FPG ensures that calls are handled quickly, efficiently and that all requests are appropriately processed. We provide our employees with on-the-job training and development so that clients can be assured that callers are receiving the highest level of support. To ensure ongoing service quality, we continually evaluate our employees’ performance by grading them in such areas as accuracy, professionalism, and responsiveness.
FPG strives to provide an enhanced level of customer satisfaction to our clients. Our goal is to help you meet your business goals and exceed your expectations.