At FPG, we believe that excellent service can be consistently delivered only when a company is confident of what it can promise, can implement that promise and has the processes in place to effectively measure results. That is why FPG invested the resources to achieve ISO 9001:2008 certification.

FPG’s ISO certification is the cornerstone of our business and our service delivery. It represents not only our belief in the concepts and principles of quality but also our commitment to deliver results-oriented solutions that are relevant to your business.

We have implemented processes across 28 functional areas of our company, and those methods provide FPG the freedom and agility to identify and respond to issues long before they turn into problems by:

  • Continually monitoring our service delivery
  • Proactively performing service-quality gap analyses
  • Systematically improving our quality of service

FPG believes that quality service is the most important factor to achieving long-term operating goals. By delivering exceptional value through a never-ending commitment to Continuous Improvement and Quality, FPG uses ISO systems to provide the required framework to meet the changing needs of our clients.

Examples of how FPG’s use of ISO processes has benefited our clients include:

  • Reduced paper product inventory for Fortune 100 client, decreasing monthly costs by as much as $30,000
  • Streamlined fire extinguisher inspections, reducing costs for a utility client by $60,000 per year
  • Recycled over 10 tons per day of one client’s waste stream
  • Increased our customer satisfaction ratings from a Fortune 100 client from 4.06 to 4.37. (3 – Neutral; 4 – Satisfied; 5 – Extremely Satisfied) over a 5-year period

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Industry Leaders

FPG has built an outstanding reputation as a leading provider of industrial cleaning, facility maintenance, SO3 mitigation and janitorial services. To succeed in today’s rapidly evolving marketplace, organizations must operate differently than in the past. Increasingly higher standards need to be met to keep facilities looking their best while working with reduced budgets. New challenges must be managed at the speed of change.

That’s why FPG offers a fresh approach to facilities management. We’re committed to innovative problem-solving as well as service excellence.  FPG’s team of professionals delivers timely, customized solutions to each of our clients to meet their unique needs and we can do the same for your business.

FPG offers a single-source solution for your janitorial and maintenance needs and is committed to delivering unsurpassed service excellence in all that we do. We recognize that our team of dedicated employees is central to that commitment. That’s why FPG offers ongoing training, support and development opportunities to augment the professional growth of our employees. By doing so, we ensure continued quality, innovation, and efficiency in the services we provide and instill a sense of pride, teamwork, and ownership among our employees as they manage and care for your facilities’ needs.

At FPG, we’re determined to give our clients the very best by providing:

  • Cost-effective, innovative solutions
  • Unwavering commitment to quality
  • Continual focus on process improvement

  • Timely responses to your changing needs
  • Uncompromising dedication to safety
  • Exceptional service through a passion for excellence

At FPG, we promise unsurpassed quality and service – and we deliver on that promise every day. That’s the FPG Difference.

Our Mission

At FPG, we believe that a company is only as good as the promises it makes and the promises it keeps. We are committed to delivering on our promises.

Core Values

We recognize that customers are the reason for our existence, and our goal is to provide outstanding customer service by focusing on their needs and exceeding their expectations.

Integrity: We hold ourselves to the highest standards of honesty and fairness in all of our business dealings.

Quality: We are committed to excellence and continual improvement in our service delivery.

Safety: We strive to ensure a secure and safe workplace for our customers, our business partners, and our associates.

Our Safety Mission

FPG is committed to providing the safest work environment possible for our employees, sub-contractors and our clients. In keeping with this commitment, we have developed a pro-active and robust safety program that not only requires compliance with safety policies by all employees but also encourages participation and accountability at all levels. Our goal is to achieve zero incidents among FPG employees.

We recognize that our employees are the most valuable asset of FPG and their safety while performing their duties must take the highest priority.  We believe every job can and must be done with the utmost effort to get it done safely. Sub-contractors must adhere to all safety policies of FPG as well as additional safety practices required by our client in the various locations where we work.

Our clients may have additional safety requirements they have implemented because of the nature of their business, and their desire to operate safely and productively will be fully supported by FPG. It is our mission to meet and exceed our client expectations regarding safety.

FPG’s Safety Goals Include:

  • Strive for zero incidents
  • Become an industry leader in safety performance
  • Ensure that our workforce is fully knowledgeable of safety and uses best practices in hazard prevention
  • Raise individual responsibility and accountability to the highest level
  • Achieve safety best practices in all aspects of our operations
  • Ensure that safety is the foundation on which we build customer service excellence
  • Assist companies in their achievement of OSHA’s VPP (Voluntary Protection Program) Star Status

Core Values of FPG’s Safety Mission

Commitment: Management is committed to making safety our top priority. Our business planning will incorporate the health and safety of our employees, customers, subcontractors and the public with whom we come in contact. We believe that nothing is more important than safety, and we will not compromise the health and safety of our associates and business partners.

Communication: Every employee, manager and business partner will be expected to discuss safety concerns and to share safety information openly. Safety must be foremost in employees’ minds at all times.

Accountability: All FPG employees are responsible for their safety as well as for the protection of those around them. Management and employees will be held accountable for health and safety performance results. Accountability is the difference between intentions and results.